PLEASE NOTE: SHIPPING DELAYS OF UP TO 21 BUSINESS DAYS ON INTERNATIONAL ORDERS DUE TO COVID-19. WE APOLOGISE FOR ANY INCONVENIENCE.

Shipping & Returns

*Please be aware that we are currently experiencing shipping delays of up to 21 business days for international orders due to COVID-19. We apologise for any inconvenience this may cause*

Return Policy

  • If a full price item is unsuitable, you are entitled to a full refund on your purchase.
  • The East Order offers store credit only for discounted or sale merchandise.
  • Merchandise must be returned within 7 days of receiving your order.
  • If you have received the wrong size and wish to exchange merchandise please return to the warehouse. We will issue a store credit you can use to shop again for your required size.
  • Returned merchandise must have all tags attached. Merchandise that is not in original condition may result in a delayed refund or may not qualify for a refund.
  • Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
  • Once returned item has been received at our warehouse your store credit/refund will be processed within 5 business days.
  • Retain proof of purchase until refund confirmed and processed.

Return Process

STEP 1
Complete return document and print to include in the return package. If you have not received one with your pakage you may download HERE.

STEP 2
Pack and return your items including the return document.

STEP 3
Post your return to below address.

THE LOCALE GROUP RETURNS
DT OCEANIA SERVICES WAREHOUSE
113 PARAMOUNT BLVD
DERRIMUT VIC 3026, AUSTRALIA

STEP 4
Received and processed within 5 business days.

  • Your refund will be credited to the same payment method used to make the original purchase.
  • All refunds will be made in AUD. Please be aware any effects on foreign currency are the responsibility of the customer and will not be covered by The East Order.
  • We'll send you an email to confirm once the return has been completed.

Faulty

  • In the unlikely instance you receive an item with a genuine manufacturing fault, please email hey@theeastorder.com.au to arrange a prepaid postage label.
  • In this event, you are entitled to receive a replacement style provided stock is available.
  • We require the piece to be returned in order to issue a replacement or refund.
  • These terms do not cover general wear and tear.
  • Please email hey@theeastorder.com.au if you believe your garment is faulty.

Cancelling An Order

  • Once an order has been placed, we cannot change or cancel this order.
  • Orders will need to be returned for a full refund where eligible.

Delivery In Australia

  • Orders placed before 11:00AM AEDT, Monday - Friday will be dispatched the same day.
  • Orders placed after 11:00AM AEDT, on weekends or public holidays will be dispatched next business day.
  • National delivery times to metropolitan areas with Australia Post Express Shipping are estimated as follows: Sydney, Melbourne, Brisbane, Perth & Adelaide - 2 days. Rest of the country - 3-5 days.
  • Startrack Premium Express Shipping is available at checkout for a flat $15 fee and is recommended for time sensitive orders.
  • National delivery times to metropolitan areas with Startrack Premium Express Shipping are estimated as follows: Sydney, Melbourne, Brisbane, Perth & Adelaide - 1 day (overnight if order placed before 11:00AM AEDT). Rest of the country - 2 days.
  • Once your order has been dispatched, you will receive an email from Starshipit with tracking details and an estimated delivery date. You will receive another notification when the parcel is on-board for delivery.

Delivery Worldwide

  • We offer international shipping via DHL eCommerce International Shipping for a flat $30 fee.
  • International delivery times to metropolitan areas of major international cities with DHL eCommerce International Shipping are estimated as follows: North America - 7-10 working days, Europe - 6-14 days, Asia Pacific - 6-14 working days, New Zealand - 4-6 working days, Rest of the world - 7-10 working days.
  • International delivery times to metropolitan areas of major international cities with DHL Express International Shipping are estimated as follows: North America - 2-4 working days, Europe - 3-6 days, Asia Pacific - 2-7 working days, New Zealand - 2-4 working days, Rest of the world - 3-7 working days.
  • We recommend providing a physical address rather than a PO Box for international orders.
  • All international orders are fully trackable via Starshipit.

Customs, Import Duties & Taxes

    • All international orders are dispatched from Melbourne, VIC Australia.
    • We provide the option at checkout to prepay your import duties and taxes. These duties are calculated based on your shipping address and order value.
    • We recommend prepaying your duties and taxes to ensure you do not experience delays at Customs and are not charged greater import fees.
    • In the event a customer does not wish to pay their import duties and taxes the order will be returned to sender. The customer will be issued a refund for their order value, less the following return postage charges and $10 administration fee.

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