Get a free CULT HERO tee when you purchase two full price styles.

Shipping & Returns

DELIVERY IN AUSTRALIA

  • We offer free express shipping with all Australian orders.
  • Orders placed before 1:00PM, Monday - Friday will be dispatched same day.
  • Orders placed after 1:00PM, on weekends or public holidays will be dispatched next business day.'
  • We offer free express shipping with all orders via Australia Post.
  • For estimated delivery times, please follow the link - 
  • Startrack Premium Express Shipping is available at checkout and recommended for time sensitive orders.
  • For estimated delivery times, please follow the link - 
    Startrack Premium Delivery Times
  • Once your order has been dispatched, you will receive an email from Shippit with tracking details and an estimated delivery date. You will receive another notification when the parcel is on-board for delivery.

DELIVERY WORLDWIDE

  • We offer free express shipping with all international orders via Australia Post.
  • For estimated delivery times, please follow the link - 
    Australia Post Delivery Times 
  • DHL Express Shipping is available at checkout and recommended for time sensitive orders.
  • DHL International Express estimates 3-5 business days for delivery to metropolitan areas of major international cities. 
  • We recommend providing a physical address rather than a PO Box for this reason.

CUSTOMS, IMPORT DUTIES AND TAXES

  • In some circumstances, customers may be required to pay additional duties and taxes on imported products by their country’s customs regulations and government policies.
  • These costs are not included in the item price or shipping cost, and are the sole responsibility of the customer.
  • Please confirm the expected import duties and taxes of your country prior to placing your order to ensure these costs are not unexpected at delivery.
  • In the event a customer does not wish to pay their import duties and taxes the order will be returned to sender. The customer will be issued a refund for their order value, less the following return postage charges and $10 administration fee.

  • If you have any questions regarding the above charges or require assistance calculating your expect import duties and taxes, please get in touch at hey@theeastorder.com.au prior to placing your order. 

RETURNS

  • Should you wish to return an item, it must be sent back within 7 days of receiving your order.
  • The return shipping method and associated costs are the responsibility of the customer. It is recommended you send your return via a traceable method and retain proof of postage until receiving confirmation that your return has been processed. The East Order does not take responsibility for returns that are not received.
  • Returns will only be accepted where by the item is in unworn and original condition with all tags attached.
  • In the event a return does not meet the set standards, The East Order reserves the right to reject the return.
  • If you have purchased one of our garments from a stockist, you will need to contact them directly with any issues.
  • Your refund will be credited to the same payment method used to make the original purchase.
  • All items should have a Returns Form placed with the item when sent back to our Returns Team. You will find this enclosed with your online order.
  • Please allow 1-2 weeks for your return to be received and processed.
  • We'll send you an email to confirm once the return has been completed.
  • All refunds will be made in AUD. Please be aware any affects on foreign currency are the responsibility of the customer and will not be covered by The East Order.

EXCHANGE

  • We do not offer direct exchanges.
  • All returned items will automatically be refunded.
  • If you would like to change an item for a different size or colour, you will need to place a new order.
  • Our products are made in limited numbers. If you wish to secure another size or colour, we highly recommend doing so prior to receiving your refund to ensure you don’t miss out.

FAULTY

  • In the unlikely instance you receive an item with a genuine manufacturing fault, please email hey@theeastorder.com.au to arrange a prepaid postage label 
  • you will receive a full refund inclusive of any additional postage costs to return the item.
  • In this event, you are entitled to receive a replacement style with complimentary shipping, provided stock is available.
  • We require the piece to be returned in order to issue a replacement or refund.
  • These terms do not cover general wear and tear.
  • Please email hey@theeastorder.com.au if you believe your garment is faulty.

CANCELLING AN ORDER

  • Once an order has been placed, we cannot change or cancel this order.
  • Orders will need to be returned for a full refund.
0